Shipping policy
Shipping Policy
We are committed to delivering your orders safely, accurately, and on time across Pakistan. Please review our shipping policy details below:
1. Delivery Timelines
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Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 business days.
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Other Cities & Remote Areas: 3 to 6 business days. (Please note: Deliveries are not processed on Sundays and Public Holidays).
2. Shipping Charges
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Standard Delivery: Fixed delivery fee applied nationwide at checkout.
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Free Shipping: Available on orders meeting or exceeding the minimum spend threshold.
3. Payment Methods
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Cash on Delivery (COD): Pay in cash directly to the courier agent upon parcel delivery.
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Prepaid Options: Online payments via Credit/Debit Cards, Bank Transfer, and Mobile Wallets.
4. Order Confirmation & Tracking
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Once an order is placed, a confirmation notification is sent via email or SMS.
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After dispatch, a tracking number is provided to monitor the shipment status online in real time.
5. Order Verification & Parcel Handling
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Orders are dispatched through reliable national courier services.
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Riders will attempt contact before delivery; please ensure your phone number remains active to avoid failed delivery attempts.
6. Damaged or Incorrect Items
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If an item arrives damaged, defective, or incorrect, please reach out to customer service within 48 hours of delivery for a quick resolution or replacement.